Politique de confidentialité

This application collects certain personal data from its Users.

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Owner and data controller

Swiss Osteo
Rue du Grand-Chêne 6 | 1003 Lausanne

Owner contact email: contact@osteopathe-lausanne.ch

Types of data collected

Among the types of Personal Data that this Application collects directly or through third parties are: Usage Data; Trackers; device information; Data communicated when using the Service; Data communicated in order to use the Service; number of Users; session statistics; first name; last name; telephone number; company name; e-mail address; unique device identification for advertising (Google advertising ID or IDFA, for example).

Full details of each type of Personal Data collected are provided in the sections devoted to this Privacy Policy or by specific explanatory texts published prior to the collection of the Data.
Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when you use this Application.
Unless otherwise specified, all Data requested by this Application are mandatory and their absence may make it impossible for this Application to provide the Services. In the event that this Application specifies that certain Data is not mandatory, Users are free not to provide it without any consequences for the availability or operation of the Service.
Users who have any doubts about mandatory Personal Data are invited to contact the Owner.
Any use of Cookies – or other tracking tools – by this Application or by the owners of third-party services used by this Application is intended to provide the Service requested by the User, in addition to the other purposes described in this document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or communicated through this Application.

How and where Data is processed

Treatment methods

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of the Data.
Data processing is carried out using computers or IT tools, following procedures and organizational modes closely related to the purposes indicated. In addition to the Owner, the Data may be accessible, in certain cases, to certain categories of persons in charge of the operation of this Application (administration, sales, marketing, legal department, system administration) or to external parties (such as third-party technical service providers, courier services, hosting providers, IT companies, communications agencies) designated, where applicable, as Subcontractors by the Owner. An updated list of these parties may be requested from the Owner at any time.

Place of treatment

Data is processed at the Owner’s headquarters and at all other locations where the parties responsible for processing are located.
Depending on the User’s location, data transfers may involve the transfer of the User’s Data to a country other than his or her own. To find out more about where such transferred Data is processed, Users may consult the section containing details on the processing of Personal Data.

Shelf life

Unless otherwise specified in this document, Personal Data is processed and kept for as long as required for the purpose for which it was collected and may be kept longer due to an applicable legal obligation or on the basis of the User’s consent.

Purposes of processing

User Data is collected to enable the Owner to provide its Service, fulfill its obligations, respond to law enforcement requests, protect its rights and interests (or those of its Users or third parties), detect malicious or fraudulent activity, as well as the following: Beacon management, Analytics, Displaying content from external platforms, Contacting the User, Registration and authentication provided directly by this Application and Contact management and sending messages.

For precise information on the Personal Data used for each purpose, the User may consult the “Detailed information on the processing of Personal Data” section.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes through several services:

Displaying content from external platforms

This type of service allows you to view and interact with content hosted on external platforms directly from the pages of this Application. If such a service is installed, it may still collect data relating to web page traffic, even if the User does not use it.

YouTube IFrame Player (Google Ireland Limited)

YouTube IFrame Player is a video content viewing service provided by Google Ireland Limited, enabling this Application to integrate this type of content into its pages.

Through this Service, this Application may collect Data directly or indirectly on or from Users’ devices, including through the use of Trackers. Users can restrict this access to their Data on the security settings page provided by Google. Users may ask the Owner for further information about these privacy settings at any time using the contact details provided in this document.

Data collected by the Service may also be used to help third parties deliver interest-based advertising. Users can disable third-party interest-based advertising through their device settings or by visiting the Network Advertising Initiative‘s disable page.

Personal data processed : Data communicated in order to use the Service; Data communicated when using the service; Usage data; User ID; Device information; Password; User name; Trackers.

Google Map

Google Map is a map display service provided by Google that enables this Application to incorporate content of this nature on its pages.

Personal data processed : Usage data; Trackers.

Analysis

The services contained in this section enable the Owner to monitor and analyze Web traffic and track changes in User behavior.

IP anonymization in Google Analytics (Universal Analytics)

Google Analytics (Universal Analytics) is a web analysis service provided by Google Ireland Limited (“Google”). Google uses the collected Data to track and analyze the use of this Application, to prepare reports on its activities and to share them with other Google services. Google may use the collected Data to contextualize and personalize advertisements on its own advertising network. This Google Analytics integration renders your IP address anonymous. Users’ IP addresses are in fact abbreviated within the member states of the European Union or other states party to the agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to the Google server and abbreviated in the USA.

To understand Google’s use of data, please consult Google’s partner policy.

Personal data processed : Usage data; Trackers.

Google Analytics 4 (Google Ireland Limited)

Google Analytics 4 is a web analysis service provided by Google Ireland Limited (“Google”). Google uses the collected Data to track and analyze the use of this Application, to prepare reports on its activities and to share them with other Google services.
Google may use the collected Data to contextualize and personalize the advertisements of its own advertising network.
In Google Analytics 4, IP addresses are used at the time of collection and then deleted before the Data is logged on a server or in a data center. For further information, users can consult the official Google documentation.

To understand Google’s use of data, please consult Google’s partner policy.

Personal data processed : Usage data; number of Users; session statistics; Trackers.

Place of processing: Ireland – Privacy policy – Opt-out.

Google Analytics (Universal Analytics) (Google Ireland Limited)

To understand Google’s use of data, please consult Google’s partner policy.

Personal data processed : Usage data; Trackers.

Place of processing: Ireland – Privacy policy – Opt-out.

Advertising reporting features in Google Analytics (Google Ireland Limited)

Google Analytics has Advertising Reporting Features enabled on this Application that collect additional information through the DoubleClick cookie (web activity), and through device advertising identifiers (app activity). This allows the Owner to analyze specific Behavior and Interest Data and, if enabled, Demographic Data (age and gender information).

Users may opt-out of Google’s use of cookies by consulting Google’s ad settings.

Personal data processed: various types of Data indicated in the service’s privacy policy; unique identification of the device for advertising purposes (Google advertising identifier or IDFA, for example); Trackers.

Place of processing: Ireland – Privacy policy – Opt-out.

Demographic and interest reports from Google Analytics (Google Ireland Limited)

Google Analytics Demographics and Interests Reporting is a feature of Advertising Reporting in Google Analytics that makes Demographics and Interests Data available within Google Analytics for this Application (demographic means age and gender data).

Users may opt-out of Google’s use of cookies by consulting Google’s ad settings.

Personal data processed: unique identification of the advertising device (e.g. Google advertising ID or IDFA); Trackers.

Place of processing: Ireland – Privacy policy – Opt-out.

Contact the User

Contact form (this Application)

By completing the contact form with their Data, the User authorizes the use of this information by this Application for the purpose of responding to requests for information, quotations or any other request as indicated in the form header.

Personal data processed: e-mail address; surname; telephone number; first name.

OneDoc SA

By filling in the appointment request form with their Data, the User authorizes the use of this information by OneDoc SA for the purpose of responding to the appointment request.

Personal data processed: e-mail address; surname; telephone number; first name.

Tag management

This type of service enables the Owner to manage the tags or scripts required on this Application centrally.
Consequently, User Data passes through these services, which may result in the retention of such Data.

Google Tag Manager (Google Ireland Limited)

Google Tag Manager is a tag management service provided by Google Ireland Limited.

Personal data processed : Usage data; Trackers.

Place of processing: Ireland – Privacy policy.

Cookies policy

This Application uses Cookies. For more information, Users may consult the Cookies Policy.

Additional information for users

Legal basis for processing

The Owner may process Personal Data relating to Users if any of the following conditions apply:

Users have given their consent for one or more specific purposes.
the supply of Data is necessary for the performance of an agreement with the User or for any pre-contractual obligation of the User;
processing is necessary to comply with a legal obligation to which the Owner is subject;
the processing is linked to a task carried out in the public interest or in the exercise of public authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In all cases, the Owner will be happy to help you clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a legal or contractual requirement, or a requirement necessary to enter into a contract.

Additional information on shelf life

Therefore :

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until the contract is fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained for as long as necessary to achieve those purposes. Users can find specific information regarding the legitimate interests pursued by the Owner in the relevant sections of this document or by contacting the Owner.

The Owner may be authorized to retain Personal Data for longer whenever the User has given consent to such processing, for as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period of time whenever this is required to comply with a legal obligation or by order of an authority.

Once the retention period has expired, the Personal Data will be deleted. Consequently, the right of access, the right of erasure, the right of rectification and the right to data portability cannot be applied after the expiry of the retention period.

Users’ rights under the General Data Protection Regulation (GDPR)

Users may exercise certain rights concerning their Data processed by the Owner.

In particular, Users have the right to do the following, to the extent permitted by law:

Withdraw consent at any time. Users have the right to withdraw their consent if they have already consented to the processing of their Personal Data.
Oppose the processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
Access their Data. Users have the right to know whether Data is processed by the Owner, to obtain information on certain aspects of the processing and to obtain a copy of the Data being processed.
Check and correct. Users have the right to verify the accuracy of their Data and to request that it be updated or corrected.
Limit the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will only process their Data for storage purposes.
Have their Personal Data deleted or erased. Users have the right to obtain the deletion of their Data from the Owner.
Recover their Data and have it transferred to another data controller. Users have the right to retrieve their Data in a structured, commonly used and machine-readable format and, if technically possible, to have it transmitted to another data controller without hindrance of any kind.
File a complaint. Users have the right to lodge a complaint with their competent data protection authority.

Users also have the right to know the legal basis for transfers of Data to any foreign country and in particular to any international organization governed by public international law or created by two or more countries, such as the UN, as well as the security measures taken by the Owner to safeguard their Data.

Information on the right to object to processing

Where Personal Data is processed in the public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a reason linked to their particular situation that should justify such objection.

However, Users should be aware that if their Personal Data is processed for direct marketing purposes, they may object to such processing at any time, free of charge and without any justification. If the User objects to the processing for prospecting purposes, the Personal Data will no longer be processed for such purposes. To find out whether the Owner processes Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any request to exercise the User’s rights may be addressed to the Owner at the contact details indicated in this document. Such requests may be exercised free of charge and will receive a reply from the Owner, providing Users with the information required by law, as soon as possible and always within one month. Any rectification or deletion of Personal Data or any limitation of processing will be communicated by the Owner to each recipient to whom the Personal Data has been communicated, where applicable, unless this proves impossible or involves a disproportionate effort. At Users’ request, the Owner will inform them of these recipients.

Further information on Data processing and collection

Legal action

The User’s Personal Data may be used for legal purposes by the Owner before the courts or in steps that may lead to legal action resulting from improper use of this Application or related Services.
The User is aware that the Owner may be required to disclose Personal Data at the request of public authorities.

Additional information about the User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional information and contextual information concerning particular services or the collection and processing of Personal Data.

System and maintenance logs

For operation and maintenance purposes, this Application and any third-party services may collect files that record interactions with this Application (system logs) or use other Personal Data (such as IP address) for this purpose.

Information not included in this policy

Further information regarding the collection or processing of Personal Data may be requested from the Owner at any time. Please refer to the contact details at the beginning of this document.

Changes to this privacy policy

The Owner reserves the right to make changes to this Privacy Policy, at any time, by informing its Users on this page and possibly in this Application or – insofar as technically and legally possible – by sending a notification to Users via the contact details available to the Owner. It is strongly recommended to consult this page frequently, referring to the date of the last modification indicated at the bottom.

If the changes affect the processing activities carried out on the basis of the User’s consent, the Owner must obtain a new consent from the User where necessary.

Definitions and legal references

Personal data (or Data)

Any information which, directly, indirectly or in conjunction with other information – including a personal identification number – enables a natural person to be identified or identified.

Usage data

Information collected automatically by this Application (or by third-party services employed by this Application), which may include the IP addresses or domain names of the computers used by Users who use this Application, URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s response (favorable result, error, etc.), the country of origin, the characteristics of the browser and operating system used by the User, various details relating to the time per visit (e.g. time spent on each page in the Application) and details of the time spent on each page in the Application.), the country of origin, the characteristics of the browser and operating system used by the User, various details relating to the time per visit (e.g. time spent on each page in the Application) and details relating to the path followed in the Application with special reference to the sequence of pages visited, and other parameters relating to the User’s operating system or computer environment.

User

The person using this Application which, unless otherwise indicated, corresponds to the Person concerned.

Person concerned

The natural person to whom the Personal Data refers.

Subcontractor

The natural or legal person, public authority, institution or any other body that processes Personal Data on behalf of the Data Controller, as described in this privacy policy.

Data controller (or owner)

The natural or legal person, public authority, institution or other body which, alone or jointly with others, determines the purposes and means of processing Personal Data, including security measures relating to the operation and use of this Application. Unless otherwise specified, the Data Controller is the Owner of this Application.

This Application

The means by which the User’s Personal Data is collected and processed.

Service

The service provided by this Application as described in the relevant terms and conditions (if any) and on this site/application.

European Union (or EU)

Unless otherwise indicated, all references in this document to the European Union include all current member states of the European Union and the European Economic Area.

Cookie

Cookies are small sets of data stored in the User’s browser.

Trackers

A Tracker refers to any technology – for example, Cookies, unique identifiers, web beacons, embedded scripts, electronic tags and fingerprints – that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy policy applies only to this Application, unless otherwise indicated in this document.

Last update: March 07, 2025